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Terms and Conditions

Last Updated: March 2026

These terms govern your use of Playfina. By registering an account or placing a bet, you agree to everything outlined here. All amounts are in AU$ unless stated otherwise.

1. General Provisions

1.1 About These Terms

These terms form a binding agreement between you and Playfina. They apply to all services we offer, including casino games, live dealer tables, and any promotions we run.

We may update these terms from time to time. When we do, we'll post the revised version here with a new date. Continued use of our platform after changes means you accept the updated terms.

1.2 Our Licence

Playfina operates under a valid gaming licence. Details are available in our site footer.

2. Eligibility

2.1 Who Can Play

To open an account, you must:

  • Be at least 18 years of age
  • Reside in a country where online gambling is permitted
  • Not be listed on any self-exclusion register
  • Have the legal capacity to enter a binding agreement

2.2 One Account Per Person

Each player may hold only one account. Duplicate accounts may result in cancellation of winnings and closure of all related accounts.

2.3 Verification

We may request a government-issued ID, proof of address, or payment documentation at any stage — particularly before processing withdrawals.

3. Account Security

You are responsible for keeping your login details secure. All registration information must be accurate. Providing false details may result in account suspension and forfeiture of funds.

4. Deposits and Payments

4.1 Accepted Methods

We accept cards, bank transfers, e-wallets, and other methods listed in our cashier. Available options may vary by region.

4.2 Limits and Processing

  • Minimum deposit: AU$10
  • Most deposits are processed instantly
  • All transactions are processed in AU$; currency conversion fees charged by your provider are not our responsibility

5. Withdrawals

5.1 How to Withdraw

Withdrawals must be made to the same method used for your deposit where possible. This is a standard anti-money laundering requirement.

5.2 Limits and Timelines

  • Minimum withdrawal: AU$20
  • Maximum limits are outlined on our cashier page
  • Requests are processed within 24–72 hours, subject to verification

6. Bonuses and Promotions

6.1 General Rules

All bonuses carry specific terms, including wagering requirements, eligible games, and expiry dates. Always read the individual promotion page before claiming.

6.2 Bonus Abuse

We monitor for patterns of abuse, including duplicate accounts, use of automated tools, or low-risk betting designed to clear wagering requirements. Where abuse is detected, bonuses and related winnings may be voided.

7. Game Rules and Fair Play

All games use certified RNG technology and are independently audited. In the event of a malfunction, affected bets may be voided. RTP information is available for all titles.

8. Prohibited Activities

The following are not permitted on our platform:

  • Bots, scripts, or automated gameplay software
  • Collusion with other players
  • Exploiting bugs for financial gain
  • Using a VPN or proxy to bypass restrictions
  • Opening multiple accounts to claim bonuses
  • Fraud, money laundering, or any illegal activity

Violations may result in account closure, withholding of funds, and referral to relevant authorities.

9. Responsible Gambling

We offer deposit limits, session reminders, cooling-off periods, and self-exclusion. These are accessible through your account settings or via support. Self-exclusion options range from 6 months to permanent.

For independent support, Australian players can contact the National Gambling Helpline on 1800 858 858.

10. Liability

We are not liable for losses caused by connectivity issues, third-party payment delays, or scheduled maintenance. Our maximum liability to any player is limited to the total amount deposited in the relevant session.

11. Privacy and Data

We collect and process personal data in line with our Privacy Policy for account management, verification, and fraud prevention. We do not sell your data. Cookie preferences can be managed through your browser settings.

12. Governing Law

12.1 Jurisdiction

These terms are governed by the laws of the jurisdiction in which Playfina holds its licence. Unresolved disputes may be referred to our regulator or an independent dispute resolution service.

12.2 Complaints

Contact our support team first. We aim to respond within 48 hours. If unsatisfied, you may escalate to our licensing authority.

By using Playfina, you confirm that you have read, understood, and agreed to these terms in full.