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Privacy Policy

Last Updated: March 2026

At Playfina, we take privacy seriously. This policy explains what personal information we collect, why we need it, and how we protect it. It applies to every player who uses our website, mobile platform, or any of our services.

We operate in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and, where applicable, the General Data Protection Regulation (GDPR).

1. What Information We Collect

1.1 Personal Identification Data

  • Full legal name, date of birth, residential address
  • Email address and phone number
  • Government-issued ID (passport, driver's licence)

1.2 Financial Data

  • Payment method details (card numbers are tokenised, not stored in full)
  • Transaction history, including deposits and withdrawals in AU$
  • Source of funds information, where required by law

1.3 Technical and Behavioural Data

  • IP address, device type, browser and operating system
  • Pages visited, session duration, game activity

2. How We Collect It

2.1 Directly From You

When you register, verify your identity, make a transaction, or contact support, you provide information directly.

2.2 Automatically

Our systems collect technical data as you browse and play, via cookies, log files, and analytics tools.

2.3 Third Parties

We may receive data from identity verification providers, payment processors, and fraud prevention agencies.

3. Why We Use Your Data

3.1 Account Management

To create and maintain your account, process transactions, and deliver our services.

3.2 Legal and Regulatory Obligations

To verify your identity, comply with anti-money laundering (AML) laws, and meet responsible gambling requirements.

3.3 Security and Fraud Prevention

To detect and prevent fraud and unauthorised access.

3.4 Responsible Gambling

To monitor for signs of problem gambling and offer tools such as deposit limits and self-exclusion.

3.5 Communications

To send account notifications, security alerts, and — where you have opted in — promotional offers.

4. How We Store and Protect Your Data

4.1 Security Measures

  • SSL/TLS encryption on all data transfers
  • Two-factor authentication options
  • Firewalls and regular security audits

4.2 Storage Location

Data is stored on secure servers. Where data is processed outside Australia, we ensure the provider meets standards equivalent to Australian law.

4.3 Data Breaches

If a breach is likely to cause serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) under the Notifiable Data Breaches scheme.

5. Who We Share Your Data With

We do not sell your personal information. We share it only when necessary:

  • Service providers: Payment processors, identity verification, and IT infrastructure partners
  • Authorities: Government bodies or law enforcement when required by law
  • Business transfers: If Playfina undergoes a merger or acquisition, you will be notified in advance

6. How Long We Keep Your Data

  • Account and transaction data: Minimum 7 years after account closure
  • Marketing preferences: Until you withdraw consent
  • Technical logs: Up to 12 months

Once retention periods expire, data is securely deleted or anonymised.

7. Cookies

7.1 Types We Use

  • Essential: Required for core site functionality
  • Analytics: Help us understand how players use our platform
  • Preference: Remember your settings
  • Marketing: Used only with your consent

7.2 Managing Cookies

You can manage cookie preferences via our cookie banner or your browser settings. Blocking non-essential cookies will not affect core platform access.

8. Your Rights

  • Access: Request a copy of your data
  • Correction: Ask us to fix inaccurate data
  • Deletion: Request removal, subject to legal obligations
  • Objection: Object to processing for direct marketing
  • Portability (GDPR): Receive your data in a machine-readable format
  • Withdraw Consent: At any time, for any consent-based processing

Submit requests via our support channels. We respond within 30 days. Unsatisfied with our response? You can lodge a complaint with the OAIC.

9. Contact Us

We aim to respond to all privacy enquiries within 30 days.

10. Changes to This Policy

We may update this policy from time to time. The "Last Updated" date at the top will always reflect the latest version. For significant changes, we will notify you by email or in-account notification.